Communications

• For Emergencies Call 911
• For non-emergencies call 817-556-6060

The Alvarado Police Department, in partnership with the Johnson County Sheriff's Office (JCSO), utilizes a regional dispatch center. This center is located at the JCSO in Cleburne. JCSO Dispatches to all county and state units working in Johnson County as well as provides dispatch services to:

• Alvarado
• Godley
• Grandview
• Joshua
• Rio Vista
• Venus

Many times, citizens' first contact with a member of law enforcement is made when they pick up the phone and place a call to a dispatcher. Dispatchers, who work 24 hours a day, 7 days a week, and 365 days a year, are available to answer all non-emergency and 911 calls.

Dispatchers are specially trained to handle all types of calls from non-emergency inquiries about police services to assisting with life-and-death situations.

911 Calls

Answering 911 calls is challenging due to advances in technology. Besides traditional phones, dispatchers receive 911 calls from cellular phones and Voice Over Internet Providers (VOIP). Not all cellular 911 calls provide location information so it's important to verify your location with the dispatcher when calling 911.

VOIP calls do not come in on emergency lines and do not provide location information. Also, please make sure your cell phone keys are locked to avoid false calls to 911. The dispatch center is also equipped to handle emergency and non-emergency calls from the hearing impaired.

Additional Information

For questions or concerns regarding the Communications Division, please contact the JCSO Dispatch Center 817-556-6060 and ask to speak with a dispatch supervisor.