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1. When should I call 9-1-1?

Residents should call 911 only for police, fire or medical emergencies. When calling 911, stay on the line and try to remain calm with your information ready. If you are calling to file a police report, it can be made by calling 817-556-6060. To contact a specific police employee call 817-790-0910.

2. Where is the Alvarado Police Department located?

The Alvarado Police Department is located in the City of Alvarado Annex, 600 S Parkway. This building is open during normal business hours (Monday through Friday 8 am to 5 pm). Patrol Officers, in the field, provide coverage to the city 24 / 7 and can be contacted through dispatch at 817-556-6060.

3. What are the contact numbers for the Alvarado Police Department?

The following are a listing of phone numbers for the Alvarado Police Department:

• Administration: 817-790-0910
• Criminal Investigations: 817-790-0910
• Dispatch: 817-556-6060

4. How Do I Make a Complaint?

State law requires that complaints involving police officers be sworn under oath and notarized. For your convenience, a complaint form (PDF) can be picked up in the lobby of the Alvarado Police Department (600 S Parkway, Alvarado TX 76009) or printed from the webpage. It does not require an appearance at the police department. 

Complaints against members of the Alvarado Police Department may be reported to any member of the Department, 24 hours a day, 7 days a week. Complaints may also be made in person at the Alvarado Police Department, which is open Monday through Friday, 8 am to 5 pm (except during City holidays). There is also the option of filling out the form, getting it notarized, and then mailing/emailing it to the address above.

5. What Happens To My Complaint After It Is Received?

All complaints received by the Department are processed through the police administration. When a complaint is received, it is reviewed to determine the nature of the allegations. The most serious type of complaints are investigated by Internal Affairs. These complaints involve allegations such as excessive force, any discharge of firearms, or criminal activity such as theft. Complaints comparatively less serious in nature, such as rude behavior or improper procedure, are forwarded to the individual officer's division for investigation. In every case, the person making the complaint will be notified by mail of the final disposition.

6. What do I do if I am involved in an auto accident?

If you are involved in a minor collision where there are no visible signs of injury to persons involved and the vehicles are drivable then move your vehicle out of the traveled portion of the roadway. Cars left in the road contribute to traffic back-ups, which can cause other collisions. In fact, State law requires that motorists move their cars from freeways. Call the police and exchange driver information.

7. Who do I call to ask about someone who has been arrested?

All information about people in jail can be obtained from calling the Johnson County Jail at 817-556-6000.

8. My vehicle was towed by the Alvarado Police Department, where is it now?

Call the Johnson County Dispatch Center, 817-556-6060, and ask them what tow company towed the vehicle. The Alvarado Police Department, when impounding vehicles, uses the county implemented wrecker rotation.